HANGZHOU JF SOFTWARE CO., LTD. and its subsidiaries (collectively referred to as "we"or "Jaify") are committed to protecting your personal privacy. This Privacy Policy (hereinafter referred to as "this Policy") explains how we collect and process personal information and ensure its privacy and security during your use of the following services, products, and related mobile applications (collectively referred to as "Products").
By agreeing to this Privacy Policy, or by starting or continuing to use our products or services in an appropriate manner without contacting us to express objections, we will consider that you fully understand and agree to this Policy. If you have any questions, comments, suggestions, or complaints, please contact us through the following methods:
Customer Service: 081318008355 or jaifytechindonesia@gmail.com
Privacy Office: jaifytechindonesia@gmail.com
At Jaify, we firmly believe in and respect fundamental privacy rights and consider that these rights should not vary depending on the country or region you live in. Therefore, we regard any data related to an identified or identifiable individual, or data that Jaify has associated or can associate with an individual, as "Personal Data,"regardless of where the individual resides. This means that data that can directly identify you (such as your name) is personal data, as well as data that cannot directly identify you but can indirectly identify you through reasonable inference (such as your device serial number).
At Jaify, we respect your ability to know, access, correct, transfer, restrict processing, and delete your personal data. We provide these rights to every customer globally. If you choose to exercise these privacy rights, you have the right not to be treated differently by Jaify and to receive the same level of service quality as you would if you did not exercise these rights. If you are asked to consent to Jaify's processing of your personal data, you have the right to withdraw your consent at any time.
You can deactivate your previously registered account at any time by contacting our customer service or through the following method: Specific path: Home - "My"- "Account"- "Delete Account."
Please note that account deactivation is an irreversible operation. After deactivating your account, we will stop providing you with products or services, all rights under your account will be cleared, and your personal information will be deleted and cannot be retrieved, unless otherwise required by laws and regulations.
To exercise your privacy rights and choices, please contact us through the following method:
Privacy Office: jaifytechindonesia@gmail.com
To ensure the security of personal data, you may need to provide relevant information and verify your identity.
In some cases, we may not be able to approve your request. For example, if you request the deletion of your transaction data but Jaify is legally obligated to retain records of the transaction to comply with applicable laws. We may also reject your request if it affects our legitimate use of data for anti-fraud and security purposes, such as when you request the deletion of an account under investigation for security reasons. Additionally, we may reject your request if it endangers others' privacy, is insignificant, unreasonable, or extremely impractical.
We believe that Jaify can provide you with excellent products and strong privacy protection. This means that we only collect the personal data we need.
This section details the various types of personal information our products may collect, including:
Registration and Login Data: Username, nickname, email address, phone number, country code, language preference, time zone information, login credentials
Device Information: MAC address, IP address, wireless connection information, mobile network information, log files, push notification identifiers, location information, Bluetooth information, Android ID (Android only), IMEI information, sensors, clipboard, Wi-Fi SSID information
Feedback Information: Content of your feedback, operation logs
Recording Information: When you use the remote intercom function, we collect your audio content
Smart Device Information: Depending on the smart device products you choose to connect to, we may collect alarm messages triggered by your smart devices
Third-party SDK Collection:
Smart Device Collection: If you use our smart device products, depending on the cloud services you choose, we may collect your alarm images and videos.
You may choose not to provide the personal data we request. However, if you choose not to provide it, in many cases, we will not be able to provide you with our products or services or respond to your requests.
To provide the functionality of the products, certain device permissions may be required during use.
Sensitive Personal Information: We do not collect certain types of personal information (such as information about your race, religion, political or philosophical views, sexual orientation, and health), which are considered "sensitive"and subject to stricter regulations than other types of personal information. Jaify does not require you to provide sensitive personal information to use the service. By posting or transmitting any sensitive personal information on Jaify, you consent to providing such information within the privacy controls you choose.
Country Information: We obtain the user's country information when the user enters the login page.
Location Information: We collect the user's location information when the user enters the Add Device page.
Jaify uses personal data for the following purposes:
Registration and Login Data: To set up your account and help you log in; non-marketing information to communicate with you about product changes or service terms; to provide language customization; marketing information to offer promotional materials related to our products and services.
Device Information: To process your device information for product failure analysis after receiving your feedback, to improve your user experience. The product uses Wi-Fi and Bluetooth information to search for nearby smart devices and guide their addition. Location information is used for network configuration and is not transmitted or stored. Push notification identifiers are used to send smart device notifications to the mobile app.
Sensor Information: When you use the advertising feature, shaking the device to enter ad content requires the use of sensors.
Android ID Information: The Android ID is used to identify specific device information for event tracking.
Clipboard: When entering the device addition process, the clipboard content is accessed to facilitate device addition.
IMEI Information: Used to identify different devices when using smart device alarm messages.
Feedback Information: To address issues or faults you encounter.
Recording Information: Used for the remote intercom function; audio information is not transmitted or stored.
Smart Device Information: Used to display alarm messages generated by smart devices.
Smart Device Collection: Used to review and playback your alarm images and videos.
Jaify retains personal data only for as long as necessary to fulfill the purposes for which it was collected, in accordance with this Privacy Policy or our specific service privacy statements, or as required by applicable laws. We will retain your personal data for the period necessary to achieve the purposes outlined in this Privacy Policy. When evaluating retention periods, we carefully determine whether it is necessary to retain the collected personal data and, if so, retain it for the shortest time permitted by law. After the retention period ends, we will destroy your personal information.
Country Information: On the top right corner of the login page, we obtain your current country information based on your IP address. This does not collect any other specific location information about you. It is only used to connect you to the nearest server for faster request response.
Location Information: We collect the app's location information when users enter the Add Device page to scan for nearby Bluetooth devices, making it easier for users to add devices to the app.
Jaify may share your personal data with our partners, service providers acting on our behalf, Jaify affiliates, or other parties acting at your direction. Jaify does not share personal data with third parties for their marketing purposes.
Service Providers: Jaify may engage third parties as our service providers to perform certain tasks on our behalf, such as processing data related to your use of our services and delivering products to customers, including personal data. Jaify service providers are obligated to process personal data in accordance with this Privacy Policy and our instructions.
Partners: Jaify may sometimes collaborate with third parties to provide services or other products.
Others: Jaify may share your personal data with others at your direction or with your consent, such as sharing necessary data with third-party software development kits (SDKs). We may also disclose your information if we determine that disclosure is necessary or appropriate for national security, law enforcement, or other matters of public importance. If there is a legal basis, we may also disclose your information if we determine that disclosure is reasonably necessary to enforce our terms and conditions or protect our operations or users, or if it is reasonably necessary in the context of a reorganization, merger, or sale.
Product Sharing Features: When you use the device or video/recording sharing features of the product, you may need to submit the nickname, relationship, and contact information of the relevant person. If you refuse to provide this information, you will not be able to use the related features. Please note that sharing or similar features will make your corresponding personal information publicly available within the scope you specify, so you should carefully decide whether to use them.
Jaify believes that strong privacy protection requires excellent security. We use administrative, technical, and physical safeguards to protect your personal data, taking into account the nature of the data, its processing, and the threats faced. We continuously improve these safeguards to ensure your personal data remains secure.
Jaify recognizes the importance of protecting children's personal data. We define minors as those under the age of 18. The nature of our products and/or services requires that you be an adult with full civil capacity. We ask your parents or guardians to carefully read this Privacy Policy and obtain their consent and supervision before using our services or providing us with information. If you collect or submit minors' personal information through our products and/or services for the purpose of interacting with children, you must ensure that you have obtained prior authorization and consent from their legal guardians.
For minors' personal information collected with the consent of parents or legal guardians, we will only use or disclose this information when permitted by law, with the explicit consent of parents or legal guardians, or when necessary to protect minors.
If parents or legal guardians have reason to believe that a minor has submitted personal information to us without prior consent or have questions about our protection of minors' personal information, please contact us using the methods listed in this Policy.
To ensure the security, reliability, and confidentiality of your data and to ensure that your data is protected within China, Jaify complies with the country's "Cybersecurity Law,""Data Security Law,"and "Personal Information Protection Law."We will not transfer any personal information to other countries or regions.
Company-Wide Commitment to Your Privacy, Explanations, and Privacy Policy Change Statements
To ensure the security of your personal data, we communicate our company's privacy and security guidelines to all Jaify employees and strictly enforce privacy protection measures within the company.
Obligation Statement: As a data controller or processor, Jaify fulfills the following obligations:
Record data processing activities.
Ensure data processing complies with national laws, regulations, and privacy standards.
Implement appropriate technical measures to ensure data security and confidentiality.
Respect and protect data subject rights, including the rights to know, access, correct, transfer, restrict processing, and delete.
Jaify adheres to strict security standards and industry-leading data protection methods.
Privacy Policy Change Statement: When the Privacy Policy changes (e.g., changes in the purpose or method of collecting and using personal information), we will notify you through pop-up messages or emails.
Privacy Questions
If you have any questions about Jaify's Privacy Policy or privacy practices, or if you wish to contact us, you can reach us through the following methods:
HANGZHOU JF SOFTWARE CO., LTD.
Mailing Address: Plaza Simatupang Lt.6, Unit 3 Jl. TB Simatupang Kav IS, No. 01, Desa/Kel. Pondok Pinang, Kec. Kebayoran Lama, Kota Jakarta Selatan, DKI Jakarta.
Contact: 081318008355 or jaifytechindonesia@gmail.com
Jaify takes your privacy concerns very seriously. We have a dedicated team to review your inquiries and determine the best way to address your questions or concerns. In most cases, we will respond and process within fifteen days. In other cases, we may need more information or inform you that we need more time to respond.